What Our Customers Are Saying About WSA™

The installation of the MOC1 Wireless Service Advisor (WSA) has had a remarkably positive...

The installation of the MOC1 Wireless Service Advisor (WSA) has had a remarkably positive impact for Mercedes- Benz Manhattan. Specifically from a financial perspective, I attribute a 0.4 hour per RO increase to this value added technology.

Read More  Mercedes Benz of Manhattan Endorses Wireless Service Advisor™ (PDF, 57k)

Blair Creed, General Manager
Mercedes-Benz Manhattan

The solution allows our advisors to complete a full inspection process, instantly handle client questions, and provide maintenance recommendations in a timely and interactive fashion.

The solution allows our advisors to complete a full inspection process, instantly handle client questions, and provide maintenance recommendations in a timely and interactive fashion. Since the addition of the tablets to our service drive process, we are seeing clients that are truly engaged in the process.

Read More  Park Place Auto Group Endorses Wireless Service Advisor™ (PDF, 187k)

Tony Carimi, Director Service Operations
Park Place Auto Group

I recall sitting at dinner with your engineer for the tablet and describing what we wanted the screen to do for us.

I recall sitting at dinner with your engineer for the tablet and describing what we wanted the screen to do for us. When I saw the working tablet and we made all of the steps for our specific write up procedures, the impact of that was huge. Our hours per repair order came up and the total ticket revenue was positively affected by the change on an average of over $22 per repair order cp labor.

Read More  Mercedes Benz of Beverly Hills Endorses Wireless Service Advisor™(PDF, 38k)

Cameron Stewart, Parts & Service Director
Mercedes-Benz Beverly Hills

The installation of the MOC1 Wireless Service Advisor (WSA) has had a remarkably positive impact for Park Ave BMW.

The installation of the MOC1 Wireless Service Advisor (WSA) has had a remarkably positive impact for Park Ave BMW. Specifically from a financial perspective, I attribute a 0.4 hour per RO increase to this value added technology.

WSA improves our overall service drive process in numerous ways. The mobile tablet technology enables our advisors to stay out on the drive to interact with customers. This allows my team to handle the morning rush with ease, and has had a measurable positive impact on our customer satisfaction results that are directly attributable to this area of our survey.

Read More  Park Ave BMW Endorses Wireless Service Advisor™(PDF, 34k)

David Bergamotto, Fixed Operations Director
Park Ave BMW

I do not have to do the daily calculation to see that my business is also suffering the economic conditions. My repair order count has decreased by 131 repair orders June 2007 over June 2008.

I do not have to do the daily calculation to see that my business is also suffering the economic conditions. My repair order count has decreased by 131 repair orders June 2007 over June 2008. I decide to find a positive note in my monthly business analyses and was quite surprised in the results. I found with the decrease I found we had increase hours per repair order by .55. In addition I found that we achieved an increase in customer pay gross profit by $48.77 per repair order. I was further delighted to see and increase of customer pay sales of $63.00 dollars per repair order. This led me to check our up sell closing ratio and found an increase of 6%. It is my belief that my findings are a direct result in using a new and innovated tool on our service drive the MOC1 wireless service tablet.

Read More  Coast Cadillac Endorses Wireless Service Advisor™(PDF, 44k)

Dan Harris, Service Director
Coast Cadillac

MOC1^®’s wireless system has helped standardize our service drive process...

MOC1^®’s wireless system has helped standardize our service drive process. Our Service Advisors are now consistent with their pricing and systematic with their “Walk-Around Process.” The WSA™ has assisted us in cutting down on our pricing inaccuracies and mistakes during the write-up. This is the first time in 15 years I have seen all advisors at a dealership writing up the client at the vehicle. Dealers all over the country have visited us to watch the WSA™ in action and I can say that they have all left extremely impressed. I wish I had the system 5 years ago. We can attribute an additional $450,000 increase in Customer Pay Sales in 2006, a 23% increase over last year, to our decision to purchase MOC1^®’s WSA™ System.

Chris Nevins, Service Manager
Goodson Acura - Irving, TX.
Reynolds & Reynolds

MOC1 Solutions has given me just the tool needed to help drive increased profitability.

MOC1 Solutions™ has given me just the tool needed to help drive increased profitability. Our service advisors are able to more efficiently perform walkarounds, present menus, check vehicle history, and check for recalls. In addition, we experienced a prolonged period with our DMS system down, but thanks to the WSA™ tablet, we were able to continue writing repair orders while our DMS was being restored. In a period of 6 months, hours per RO have increased 50%! WSA™ (Wireless Service Advisor™) has been such a productivity advantage that we are now implementing it at our Toyota store as well.

Mike Anderson, Fixed Operations Director
Lexus of Knoxville - Knoxville, TN
Reynolds & Reynolds