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The Wireless Service Advisor™ really helps us maximize our time with our customers..
The Wireless Service Advisor™ really helps us maximize our time with our customers, and gives my consultants a structured process and
presentation game-plan to use with every one of our service guests. The video feature does a nice job explaining the benefits of a given
repair to them also. We can attribute approximately 40% of our up-sells to the Sales Features included in the Wireless Service Advisor™. With
the help of the WSA™ we have seen consistent improvements in CSI and in our Service Drive Gross Profits.
Tom Grabbe, Service & Parts Director
Central Florida Chrysler - Orlando, FL.
Reynolds & Reynolds
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MOC1®’s wireless system has helped standardize our service drive process...
MOC1®’s wireless system has helped standardize our service drive process. Our Service Advisors are now consistent with their
pricing and systematic with their “Walk-Around Process.” The WSA™ has assisted us in cutting down on our pricing
inaccuracies and mistakes during the write-up. This is the first time in 15 years I have seen all advisors at a dealership writing
up the client at the vehicle. Dealers all over the country have visited us to watch the WSA™ in action and I can say that they
have all left extremely impressed. I wish I had the system 5 years ago. We can attribute an additional $450,000 increase in
Customer Pay Sales in 2006, a 23% increase over last year, to our decision to purchase MOC1®’s WSA™ System.
Chris Nevins, Service Manager
Goodson Acura - Irving, TX.
Reynolds & Reynolds
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The MOC1® Wireless Service Advisor™ has saved us thousands of dollars in claimed lot damage...
The MOC1® Wireless Service Advisor™ has saved us thousands of dollars in claimed lot damage over the past six months.
The software’s interactive and graphic “Walk-Around” diagrams enable our advisors a consistent process to note the
pre-existing blemishes and vehicle damage while the customer is right at their side. The key is in the ease of use; the
simplicity of MOC1®’s VIN specific vehicle display and the ability to “drag” the blemish on to the displayed vehicle. Customers
are enjoying the technology of the WSA™ tablet, as it supports the progressive and “state-of-the-art image” I have tried to
maintain and display at Coast Cadillac. I believe it has not only saved us money, helped us improve our service-drive process,
but is has positively affected our CSI scores, as we have consistently improved since the tablet’s introduction over 6 months ago.
Dan Harris, Service Director
Coast Cadillac - Long Beach, CA.
ADP
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The MOC1® Wireless Service Advisor™ has been a great asset to our service department...
The MOC1® Wireless Service Advisor™ has been a great asset to our service department. Our customer base in Beverly Hills
has responded favorably to the quick and interactive write-up the WSA™ provides them. The high tech write-up process with
WSA™ allows us to easily add new customers at the vehicle, automatically display Net Star-DCS campaigns and seamlessly view
customer history. On many occasions, my service advisors have been able to utilize the history overview to educate customers
on previous services and get customers effectively caught up on necessary maintenance. The WSA™ has enabled me to lock-in
a step-by-step write-up process that my advisors must follow to complete with every customer. The WSA™ software is so
simplistic to use that our new advisors are up to speed on our service drive process in no time. Most importantly, the WSA™ allows
us to give our customers a state-of-the-art write-up experience they truly enjoy and deliver the world class service they expect!
Cameron Stewart, Service & Parts Director
Mercedes-Benz of Beverly Hills - Beverly Hills, CA.
ADP
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MOC1 Solutions has given me just the tool needed to help drive increased profitability.
MOC1 Solutions™ has given me just the tool needed to help drive increased profitability. Our service advisors are able
to more efficiently perform walkarounds, present menus, check vehicle history, and check for recalls. In addition, we
experienced a prolonged period with our DMS system down, but thanks to the WSA™ tablet, we were able to
continue writing repair orders while our DMS was being restored. In a period of 6 months, hours per RO have
increased 50%! WSA™ (Wireless Service Advisor™) has been such a productivity advantage that we
are now implementing it at our Toyota store as well.
Mike Anderson, Fixed Operations Director
Lexus of Knoxville - Knoxville, TN
Reynolds & Reynolds
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